Frequently asked questions
Can I make changes to or cancel my order?
As soon as your order has been received, we immediately begin processing to get it to you as soon as possible. Unfortunately, this means that we are unable to make any changes to orders once placed.
In case your shipping address is incorrect, send us an email as soon as possible! If your order has not been packed or shipped yet, we will be able to make any needed changes.
What is your return policy?
If you are not satisfied with a product, we are happy to accept returns within 14 days of receipt under the following conditions:
- The product must be unopened and unused;
- The product must be in its original packaging.
To start the return process, email us at email@example.com to register your return. Please include your order number, full name and items you would like to return in the email. We will then provide you with instructions on how to return the products.
Please note that we are unable to refund your original shipping charges, and return costs are at the expense of the customer.
I received a damaged item, what should I do?
In the unlikely event that you receive a damaged item, please send us an email at firstname.lastname@example.org with your order number, full name and a picture of the damaged item and we will be happy to help you!
Do you ship internationally?
Yes, we do! We ship from the Netherlands to most countries worldwide. Click here for more details.
Do you offer free shipping?
Free standard shipping is available for all domestic orders within the Netherlands over €49!
When will my order ship?
We process and ship all orders within 1-3 business days (Monday through Friday, not including holidays). Once your order has shipped, you will receive a shipping confirmation email with your tracking information enclosed. It may take up to 24-48 hours for your tracking information to update.
Due to global supply chain delays, some orders may take longer than expected to reach you. If you are experiencing any additional delays with your order, please reach out to us on email@example.com!
What duties and fees are involved when shipping to one of the international countries listed?
For Austria, Belgium, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Korea, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, and the UK: Your package will arrive to you with no additional duties and taxes aside from any taxes applied at checkout.
Australia, Bangladesh, Bulgaria, Iceland, India, Indonesia, Israel, Japan, Malaysia, New Zealand, Norway, Philippines, Switzerland: Your package may incur additional duties and taxes upon delivery. Duties and taxes depend on your country's customs laws.
Milci Skin does not have any control over these charges and cannot estimate the amount. Customs policies vary widely, so please contact your local customs office if you would like further details!
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Maestro, Bancontact, iDeal, Shop Pay, Apple Pay, Google Pay, Sofort, PayPal and AmazonPay.
What currencies do you accept?
Prices can be viewed in all currencies. You can select your preferred currency at the bottom of the website!
All orders are charged in EUROs. Please note that all refunds are issued in EUROs – any discrepancies in the amount will be due to the conversion rate at the time of processing.