Returns & Refunds
If you are not satisfied with a product, we are happy to accept returns within 14 days of receipt under the following conditions:
- The product must be unopened and unused;
- The product must be in its original packaging.
To start the return process, email us at firstname.lastname@example.org to register your return. Please include your order number, full name and items you would like to return in the email. We will then provide you with instructions on how to return the products.
Unfortunately, we are unable to refund your original shipping charges, and return costs are at the expense of the customer.
When we have received and accepted your return, you will be refunded to your original payment method.
We do not offer direct exchanges on any of our products.
In the unlikely event that you receive a damaged item, please send us an email at email@example.com with your order number, full name and a picture of the damaged item and we will be happy to help you.