Returns & Refunds

Return Policy

If you are not satisfied with a product, we are happy to accept returns within 14 days of receipt under the following conditions:

  • The product must be unopened and unused;
  • The product must be in its original packaging.

To start the return process, email us at hello@milciskin.com to register your return. Please include your order number, full name and items you would like to return in the email. We will then provide you with instructions on how to return the products. 

*Unfortunately, we are unable to refund your original shipping charges, and return costs are at the expense of the customer.

Refunds

When we have received and accepted your return, you will be refunded to your original payment method.

Exchanges

We do not offer direct exchanges on any of our products.

Damaged items 

In the unlikely event that you receive a damaged item, please send us an email at hello@milciskin.com with your order number, full name and a picture of the damaged item and we will be happy to help you.